Shifting Roles and Skills of the Allied Health Workforce in Primary Care Due to Increased Use of Telehealth During the COVID-19 Emergency


This study will examine how the roles and skills of allied health occupations in primary care have changed during the COVID-19 pandemic in response to drastic increases in health care delivery using telehealth. We will review the literature and conduct key informant and clinic site interviews to describe how medical assistant and other key assistive occupations’ roles  have adapted to fewer in person visits and more use of distance technology, and will examine ways in which the changes were influenced by regulatory and payment policies. We will present policy and practice recommendations for ongoing support of the skills and competencies needed to effectively use telehealth by the allied health workforce in primary care.

Co-Leads: Susan M Skillman, MS and Tracy Mroz, PhD, OTR/L

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HRSA: HWRC Allied Health



In Progress